Privacy policy

At Skin Load, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE Data Protection Law).

1. Information We Collect

We may collect and process the following types of information:

  • Personal Information

    • Full Name

    • Email Address

    • Mobile Number

    • Shipping/Billing Address

    • Payment Information (processed securely via third-party providers)

    • Order and Product Details

  • Automatically Collected Information

    • IP Address

    • Device Type

    • Browser Type

    • Pages Visited and Time Spent

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations, updates, and delivery notifications

  • Communicate promotional offers (if you opt-in)

  • Respond to customer service queries

  • Improve our website and services

3. Data Sharing

We do not sell or rent your personal data. However, we may share it with:

  • Payment gateways (e.g., MyFatoorah)

  • Delivery partners for order fulfillment

  • Legal authorities when required under UAE law

4. Data Security

We implement strict security measures to protect your data and comply with the UAE’s data protection regulations. All payment transactions are encrypted using industry standards.

5. Your Rights (Under UAE Law)

You have the right to:

  • Access and request a copy of your personal data

  • Correct inaccuracies in your personal data

  • Withdraw consent to marketing

  • Request deletion of your data (subject to applicable laws)

6. Contact Information

For any inquiries or requests regarding your personal data, please contact us at:
📧 Email: info@skinload.com
📞 WhatsApp: +971 56 655 8877

7. Cookies

We use cookies to enhance your experience. You can manage cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The updated version will always be available on our website.