Shipping policy

At Skin Load, we strive to provide you with a seamless and reliable shopping experience. Please read our Shipping Policy carefully to understand our shipping practices.

1. Shipping Destinations

  • We currently ship worldwide.
  • If your region is not listed, please contact our customer support at [support@skinload.com] or through WhatsApp [ +965-58889911 ].

     

2. Shipping Methods and Costs

  • Shipping methods and costs vary based on your location, order size, and preferred delivery method.
  • Estimated shipping costs will be displayed during checkout after you enter your shipping information.

3. Processing Time

  • Orders are typically processed within 1-3 business days after receiving your payment.
  • Orders placed on weekends or holidays will be processed on the next business day.

4. Delivery Timeframes

  • Kuwait Shipping: 1-2 business days
  • GCC Shipping: 2-5 business days
  • Worldwide Shipping: 2-7 business days

Delivery times may vary depending on your location and potential customs clearance delays.

5. Tracking Your Order

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your shipment via the provided tracking link.

6. Shipping Restrictions

  • Some regions may have specific import regulations that could result in additional charges or restrictions.

7. Customs, Duties, and Taxes

  • Orders shipped internationally may be subject to import taxes, customs duties, and fees imposed by your country's customs department.
  • These fees are the responsibility of the recipient. We recommend checking with your local customs office for more information.

8. Lost or Delayed Packages

  • If your package is delayed beyond the estimated delivery timeframe, please contact our customer support at [support@skinload.com] or through WhatsApp [ +965-58889911 ]
  • We will work with the shipping carrier to resolve the issue, but Skin Load is not responsible for shipping delays due to customs or other factors beyond our control.

9. Damaged or Incorrect Orders

  • If your order arrives damaged or if you received the wrong item(s), please contact our customer support within 7 days of receiving your package.
  • We will require photos of the damaged or incorrect product(s) and may request that you return the item(s) for inspection.

10. Contact Information

If you have any questions about our Shipping Policy or need assistance with your order, please contact us at: